SHIPPING POLICY
Hustle & Halo Candles
At Hustle & Halo, every candle is hand-poured with intention and care. Because of this, please allow us the time needed to craft your order to perfection
Processing Time
All orders are processed within 3-5 business days (excluding weekends and holidays). During high-demand periods (launches, promotions, holidays), processing times may extend slightly.
Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Time
After processing, estimated delivery times are:
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Standard Shipping: 5-7 business days
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Priority Shipping: 3-5 business days
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Priority Express Shipping: 1-2 business days
Please note that shipping times are estimates and may vary due to carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
Incorrect Addresses
Please ensure your shipping address is correct at checkout.
Hustle & Halo is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
Once your package has been handed over to the carrier, Hustle & Halo is not responsible for delays, lost, or stolen packages.
If you experience an issue, please contact the shipping carrier directly. We are happy to assist where possible.
Damaged Items
We carefully package every order, but if your candle arrives damaged, please contact us within 48 hours of delivery at: support@hustleandhalo.com with photos of the item and packaging so we can make it right.
Warm Weather Advisory
Due to the natural wax blend, candles may soften or melt in high temperatures.
We recommend retrieving your package promptly upon delivery and bring indors.
Final Note
We appreciate your patience and support - each Hustle & Halo candle is more than a product, it's a part of your ritual.
Hustle Hard. Burn Slow.